Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints can be Suspended.

Processing Spam Complaints

1. Login to your Reseller Control Panel at http://storefront.telnex.com/reseller.
    
2. Go to Tools -> Spam/Abuse Processing.
    
3. On this page, you would find a form in which you need to enter the domain name for which you received a  complaint and the complainant's e-mail address, in comma separated format.

   For example, spammingdomain.com,reporter@domainname.com

   Multiple domain names can be listed on separate lines. Thus, if you receive spam complaint for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -

   spamdomain.com,abc@somedomain.com
   toomuchspam.com,xyz@domainname.com
   spamdomain.com,pqr@mydomain.com
    

   IMPORTANT
    

   • The spamming domain name and the complainant e-mail address combination is unique. Thus, a complainant can complain for a particular domain name only once, while there can be multiple complaints for the same domain name from different complainants (e-mail addresses), and the same complainant can complain for different domain names.
      
   • In case the domain name is not under your Reseller profile, then the spam complaint will not be processed for that particular domain name.
      

4. On submitting the above, you would be shown the following information for each of the submitted domain names -
    
   • Total Number of spam complaints received for the domain name
      
   • Following details of the Customer -
      
     • Customer Name
        
     • Total spam complaints for all the domain names registered by this Customer
        
     • Total domain names under this Customer, for which spam complaints have been received
        
     • Total domain names under this Customer
        
   • Following details of the Sub-Reseller -
      
     • Sub-Reseller Name
        
     • Total spam complaints for all the domain names registered by this Sub-Reseller
        
     • Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received
        
     • Total (Active + Suspended) domain names under this Sub-Reseller
        
     • Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -
       
       Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received)/(Total (Active + Suspended) domain names under the Sub-Reseller) * 100
        
   • Registrar of the domain name -

   Clicking on the domain name will bring up the Order Details view in a pop-up window.
    

5. From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, an e-mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.
   
   You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints for it. For example, you may Suspend any domain name for which you get more then 5 spam complaints.
    
   IMPORTANT
    

   • Only those domain names can be selected for Suspension which are not already Suspended.
      
   • Both Warning Mails and domain name Suspension Mails are fully-branded and sent from the Reseller's Abuse E-mail address to the Sub-Reseller's Abuse E-mail Address and/or Customer's Username E-mail Address, as well as to the domain name's Registrant, Admin, Billing and Technical Contact E-mail Addresses.
      
   • In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a Cease Account Mail is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances:
      
     • Customer - in case the Customer has more than 3 spamming domain names
        
     • Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.